ENGLISH
TERMS AND CONDITIONS AT ARCA
Last updated: 12.5.2025
1. General information about your membership at Arca ApS
1.1. The following terms and conditions apply to your membership with Arca ApS, CVR no. 31254418 (hereinafter “Arca“). The agreement on your membership (hereinafter “Membership Agreement“) is entered into between you, as a member, and Arca.
1.2. We have gathered the terms of your membership in these terms and conditions. You are always welcome to contact us, if you need further information or have any questions about the terms. You can find information on how to contact us with various inquiries here. You are otherwise welcome to message us on kontor@arca.dk or via the app.
1.3. If you want to know how we process your personal data, you can read our privacy policy here.
1.4. If you want to read about our prices and different types of memberships, you can do so here.
2. What should I pay special attention to in this Membership Agreement?
2.1. All Arca’s references to “written” contact include written contact through electronic means, in particular, e.g., email, SMS, via the app, and the contact forms on the website.
2.2. When you create your membership through our website or otherwise outside the centre (hereinafter a “box” or “boxes”) , you have a 14-day right of withdrawal. Please see section 17 on withdrawal.
2.3. We evaluate the prices on the different types of memberships on an ongoing basis and always at the turn of the year, see section 15. If we choose to raise prices, it will often be due to increased costs associated with running Arca. If we raise the prices for your membership, we will always make sure to inform you in writing no later than 45 days before the price change enters into force. You will then have the opportunity to cancel your membership with the usual notice if you do not wish to continue with the price changes.
2.4 The different types of memberships may be subject to different conditions, e.g. for registration (such as student ID) and different prices – you can see the different types of memberships and read about the requirements of each scheme here, and read more in section 4.
2.5. Arca cooperates with Anti Doping Denmark in the battle against doping. This means, among other things, that you can be called in for testing at the box. You can read more about our cooperation with Anti Doping Denmark here, under section 13 of these terms and conditions, in our privacy policy or on their website. You are welcome to contact us if you have any questions about the cooperation.
2.6. In some cases, you may be charged a fee. These cases are listed in this Membership Agreement and include registration fees, payment fees, overdue payment fees, fees for reminder of payment, and the like, as well as a fee for failure to attend a booked class correctly and on time (no-show fee).
2.7. Please note the deadlines for cancelling classes and the possibility of being charged for non-attendance, cf. section 7. You will be charged a fee of DKK 59 each time you miss a booked class. Cancellation must happen no later than 2 hours before the class starts.
2.8. In some cases, Arca may exclude you as a member – please see section 19 for information on when this will be the case and how it will happen.
3. Terms for setting up the Membership Agreement
3.1. Your membership is personal and cannot be used by anyone but you.
3.2. You must be at least 14 years of age to join Arca.
3.2.1. Children and young people under the age of 18 can only sign up by contacting Arca at kontor@arca.dk. The request must contain both the child/young person’s information and the name and contact details of the parents/guardian, stating their consent to the enrolment.
3.2.2. Arca may require proof of your age, including photo ID. See our privacy policy here.
3.2.3. As a rule, you will be charged a joining fee when you create your membership in Arca. See the joining fee here.
4. Membership types
4.1. Members and prospective members can choose between different types of memberships at Arca. This means you can find the type that suits you and your needs the best. You can see an overview of our different types of memberships here, where you can also find information about membership prices and any special conditions for joining.
4.2. Memberships, offers and campaigns may be targeted to a specific group and thus also be conditional on you presenting documentation that you are part of that group (e.g. student ID to offer you a student discount).
4.3. Arca may choose to discontinue a type of membership or create new types of memberships on an ongoing basis. If this fundamentally affects your membership, you will be informed no later than 45 days before the change enters into force. In that way you will have the opportunity to cancel your membership with the usual notice.
5. Duration of the Membership Agreement
5.1. A Membership Agreement is a non-fixed term contract that continues until terminated in accordance with section 18, unless its an annual membership, cf. section 5.2.
5.2. Annual memberships automatically expire at the end of the payment period. A new annual membership or a different type of membership can then be purchased.
5.3. All memberships started as part of a campaign, will automatically transfer to a “Most Popular” membership, unless otherwise listed in connection to the offer or promotion in question or unless you have specifically agreed otherwise with Arca. You can always find the terms and conditions for current offers and promotions on our website or contact Arca with any questions.
6. Class offerings, facilities and changes to these
6.1. As a rule, the boxes are accessible from 05:45-22:00 on weekdays and from 07:45-20:00 on weekends. However, individual opening hours may vary from box to box, so please always check the hours at your local box.
6.2. Arca reserves the right to make changes to training and class offerings at any time but will make sure to inform you when relevant. This can be both long-term strategic changes and short-term changes due to unforeseen circumstances.
6.3. During holidays and public holidays, class offerings may be limited, and the program may deviate from the usual schedule.
6.4. Larger planned changes with key impact on your membership will be notified at least 45 days before the change enters into force. You will thereby have the opportunity to cancel your membership with the usual notice, if desired.
6.5. Minor planned changes (such as replacing lockers, training equipment, etc.) with no bigger impact on your membership are generally not notified.
6.6. Arca always strives to offer the best class schedule to accommodate as many members as possible. We therefore continuously evaluate the quality of our class offerings, facilities, etc. and assess whether they match the demand we observe. Arca may therefore also make changes to class offerings and facilities etc. in order to optimize the services Arca offers.
6.7. Unforeseen changes to class offerings and our facilities etc. will be notified as soon as possible, if needed, and in a way that Arca deems relevant and appropriate. Unforeseen changes to class offerings and facilities may, for example, be due to employee absence (including illness and vacation), technical challenges in Arca’s boxes, breakdowns in Arca’s systems or problems with the facilities in the boxes. If the unforeseen change persists and has a significant impact on you, we will inform you in an appropriate manner.
6.8. If you have specific questions about how a change – planned or unplanned – affects you, you are welcome to contact us as described in sections 1.2 and 22.
7. Unsubscribing from classes
7.1. You must register your attendance via our app. It is your responsibility to ensure that you have registered your attendance correctly via the app and on time. If you experience challenges with the app, you are welcome to contact us as described in sections 1.2. and 22.
7.2. If you are unable to attend a class reservation, you must cancel the class booking no later than 2 hours before the class starts.
7.3. You will be charged a fee of DKK 59 per time you fail to show up without timely deregistration.
7.4. The fee is automatically claimed together with your next membership fee. An overview of fees and other payments can be downloaded from our website and app at any time.
7.5. If Arca cancels your class less than 60 minutes before the start, we will give you a discount of DKK 59 on your next charge for membership fee. If you have an annual membership, please contact us at kontor@arca.dk for a similar refund.
8. Waiting list for classes
8.1. You can check if you have been given a spot in a class no later than 2 hours before the class starts.
8.2. If you are on the waiting list and not offered a spot, we will of course not charge a no-show fee. If you have been on the waiting list and offered a spot but fail to show up, you will be charged a no-show fee, cf. section 7.
8.3. If you are not present and ready to receive instructions at the beginning of class, your spot may be offered to another member on the waiting list.
8.4. Arca’s staff has the right to refuse you if it is deemed that you are not ready to receive instructions. This could be, for example, if you are late or show up in a condition that our staff deem makes you unfit to participate in the class.
9. Unsupervised training
9.1. When training on your own, you are not allowed to bring equipment outside the box.
9.2. Arca is not liable for any injuries that occur as a result of your own unsupervised training. If you have any questions about the box facilities or need guidance, please contact us, cf. sections 1.2 and 22.
10. TV surveillance
10.1. There will be video surveillance in Arca’s boxes. The purpose of video surveillance is to prevent crime and create security for staff, members and other guests.
10.2. Arca may disclose the recordings to third parties (e.g. authorities) in accordance with applicable law.
10.3. See Arca’s privacy policy here for information on how we process your data.
11. Liability for theft and valuablesArca recommends that particularly valuable items are not brought to training and not stored in the changing room, including lockers.
11.1. All items brought with you should be stored in a securely locked locker during training.
11.2. Arca is not liable for losses due to loss, theft or property damage occurring in Arca’s boxes.
12. Your obligations as a member
12.1. As an Arca member, you are obliged to familiarize yourself with and follow the Membership Agreement and the Arca box’s Code of Conduct.
12.2. As an Arca member, you are obliged to refrain from using doping substances. Any positive doping test will result in exclusion in accordance with section 19. Possession, use, sale or transfer of doping substances, possession of doping substances for the purpose of transferring them to others and encouraging or assisting a person to use doping substances will also result in exclusion.
12.3. As an Arca member, you are obliged to inform Arca of any changes to relevant information about you, such as your payment details or contact details . Notification must be given without undue delay.
12.4. As a member of Arca, you are responsible for being in a state of health that allows participation in activities at Arca. Arca is not liable for personal injuries if you cause yourself injury by accident, the actions of other visitors or defective actions. The general rules of Danish tort law apply.
13. Arca’s cooperation with Anti Doping Denmark
13.1. Arca cooperates with Anti Doping Denmark (“ADD”). The purpose of the cooperation is to ensure a doping-free training environment with focus on a healthy and safe environment, especially for younger members.
13.2. ADD’s material is available on Arca’s website and in Arca’s boxes. You can read more about Arca’s cooperation with ADD and what it entails here . You can read more about ADD on their website here.
13.3. The use of doping is prohibited for employees, members and users of Arca’s boxes. Anyone who uses doping substances, tests positive, evades doping control or fails to submit to a doping test after being called in to do so, will be excluded as a member of Arca for 2 years.
13.4. ADD may at any time conduct doping control of employees, members and users present in the box. This is carried out in accordance with approved WADA methods and ADD’s current procedure for doping control in training and fitness centres.
13.5. ADD discloses information about the result of a doping test or other violation of the doping rules to Arca and may disclose information to ADD’s relevant partners. See Anti Doping Denmark’s privacy policy here.
13.6. Sanctions have a recurrence effect over 10 years from the date of the decision, cf. section 8(4) of the cooperation agreement between Anti Doping Denmark and the training and fitness centre.
13.7. The current “Rights and obligations” for persons called in for doping control can be found on Anti Doping Denmark’s website (here).
14. Payment and overdue payment
14.1. You have to pay a monthly membership fee unless you have chosen an annual membership.
14.2. The monthly membership fee is due at the beginning of each calendar month, except for start-ups, where special conditions apply.
14.3. As a member, you are responsible for ensuring that the membership fee is paid when due. You have a duty to contact Arca if you experience challenges with your monthly payment of the membership fee and other outstanding amounts, such as fees.
14.4. If an outstanding amount is not paid on time, a reminding letter will be sent to you via the contact details provided. Arca will charge a reminder fee and other costs associated with the collection according to applicable tariffs.
14.5. If payment does not happen within 10 days of the stated due date, Arca has the right to terminate the membership without notice after which you will not be able to train.
14.6. Arca reserves the right to charge the remaining amount of the binding period.
14.7. Your access will be blocked, and you will be excluded from all types of training at Arca until full payment of Arca’s outstanding balance has been made. You will be entitled to use Arca’s facilities again, unless your membership has been terminated, or you have been excluded for multiple reasons.
14.8. The credit card details must match the information available in the relevant card databases. The payment card must be active, and it must be possible to complete a transaction on the member account. The payment card used for subscription must be able to make transactions via the Internet.
14.9. Card details can be updated by following the instructions on the website and app. You are responsible for ensuring that your card data is correct at all times. If this is not complied with, Arca may deactivate/terminate the membership without notice.
At the time of publishing these terms and conditions, card details can be updated in the following ways:
Via your Arca app:
1) Log in to your Arca app with your email + password
2) Click on the small cogwheel in the top right corner
3) Click on “manage my membership”. Now click on “personal information” in the drop-down menu and select “my payment information”
4) You can now create a payment agreement or edit the information.
Via website; https://arca.dk/:
1) Click “Log in” in the top right corner
2) Enter your email + password
3) Click on your name and select “authorize card”
4) Click “update”/”edit” based on payment agreement
5) You can now create a payment agreement or edit your current one
Du er til enhver tid selv ansvarlig for, at kortdata er korrekte. Overholdes dette ikke, kan Arca uden varsel inaktivere/afslutte medlemskabet.
15. Price changes
15.1. Arca reviews prices and conducts price changes on an ongoing basis, and will always evaluate the prices at least once a year. Arca may adjust the membership price as a result of increases in the price index during the previous year. Such changes may be done if they are a result of increased expenses related to operational and security conditions or external costs related to Arca’s provision of services to the member, such as meeting regulatory requirements or new or changed legal requirements, costs to suppliers or meeting current inflation, and as a result of expansions or changes in Arca’s memberships and services, cf. sections 4 and 6.
15.2. If we increase the price of your membership or introduce new fees of relevance to you, we will inform you in writing no later than 45 days before the price change enters into force. You will thereby have the opportunity to cancel your membership with the usual notice, if you do not wish to continue with the price changes (see section 18).
16. Membership on hold
16.1. You can put your membership on hold for a fee of DKK 129, after which your membership is paused for a limited period of time.
16.2. You can put your membership on hold with one day’s notice. Your membership can be put on hold for a minimum of 1 month and a maximum of 6 months. When activating the on-hold period, the start and end date of the period must be stated.
16.3. If you wish to put your membership on hold due to pregnancy that prevents your training, you are very welcome to contact us at kontor@arca.dk so we can put your membership on hold free of charge. Please be aware that we will be processing information that is considered sensitive personal data according to data protection regulations. You can read more about this in our privacy policy ( here ).
16.4. The membership can be put on hold via the app or website.
16.5. The membership cannot be put on hold before the binding period has expired.
16.6. Future bookings are automatically deleted when you put your membership on hold.
17. Right of withdrawal
17.1. You have a 14-day right of withdrawal from the day the Membership Agreement was entered into. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year’s Eve, the right of withdrawal expires on the following working day.
17.2. You are obliged to pay for the time you have been a member. This is calculated proportionally for the period during which you have been a member.
17.3. It is up to you how you inform us that you wish to cancel your purchase – the only requirement is that it is an unambiguous statement and that you inform us that you wish to exercise your right of withdrawal before the expiry of the deadline (i.e. within 14 days of the conclusion of contract). You may use the standard withdrawal form from Appendix 1 of these terms if you wish – but this is not a requirement.
17.4. Arca will send a confirmation of receipt on the withdrawal and return the amount to you within 14 days from receipt of your withdrawal.
17.5. It is your responsibility to ensure that you can document that you have regretted your purchase/membership.
18. Termination of membership
18.1. You can terminate your membership at any time with a notice of the current calendar month + 1 calendar month.
18.2. All offer memberships purchased via Arca’s website have a binding period of 1 calendar month. The price when purchasing an offer will therefore generally be the price of the offer + the price of one month’s subscription.
18.3. We recommend that you terminate via the form on our website, as you will then automatically receive a receipt for your membership termination. If you choose to terminate in another way, we recommend that you remember to secure documentation for the termination. It is you who must be able to document that you have terminated the membership.
18.4. You will receive a receipt for the completion of your membership termination from Arca. The receipt will be received automatically upon completion of the form. If you have not received a receipt, please contact Arca at kontor@arca.dk and we will assist you.
18.5. If your membership is on hold at the time, you cancel it, the last month will be charged at the usual rate.
19. Exclusion of a member
19.1. We would prefer not to exclude any of our members, but unfortunately this may be necessary in certain cases. Arca may terminate a membership agreement with immediate effect (i.e. cancel the Membership Agreement) if one of the following cases applies to you:
19.1.1. Use of doping, possession, sale or transfer of doping substances, possession of doping substances for the purpose of transferring them to others and encouraging or assisting a person to use doping.
19.1.2. Non-payment despite reminders – see section 14.
19.1.3. Abuse of membership, e.g. by allowing others to use it.
19.1.4. Vandalism and theft.
19.1.5. Particularly gross inappropriate behaviour in Arca’s boxes, towards Arca or Arca’s staff, e.g. threatening, violent or harassing behaviour.
19.1.6. Bringing pets to Arca’s boxes.
19.1.7. Misuse/abuse of Arca facilities and training equipment.
19.1.8. Other behaviour that is specifically assessed to be of such a nature that exclusion of you as a member is necessary.
19.2. If you are excluded as a member from Arca, you will be notified in writing.
19.3. As a rule, an exclusion means that the member is excluded for at least 2 years from all Arca boxes.
19.4. The terms of your exclusion will be set out in the written exclusion notification you receive. If you are in doubt about the terms of the exclusion or whether you are excluded, you can contact Arca at our contact details, which can be found in sections 1.2 and 22 of these terms.
19.5. Exclusion of you as a member does not preclude other legal action. Arca may seek compensation from you or report you to the police if deemed necessary.
20. Processing of personal data
20.1. When you are a member of Arca, we process your personal data. We do this primarily in order to deliver the agreed purchases and services to you and will always do so in accordance with our privacy policy and applicable data protection regulation.
20.2. You can read about how we process your personal data in our privacy policy here.
21. Right to complain
21.1. You have a right to complain about your purchase of Arca products and services by filing a complaint with:
The Danish Appeals Boards Authority, the Mediation Team for Consumer Complaints and the Danish Consumer Board of Appeal
Toldboden 2, 8800 Viborg
+45 72 40 56 00
Complaints portal – Nævnenes Hus
22. Contact Information
22.2. If you would like further information or have any questions about the terms, you are always welcome to contact us. You can find information on how to contact us via the contact form here and otherwise you are always welcome to text us at kontor@arca.dk or via the app.
22. Versions
22.1. This version was last updated on 12.5.2025
Appendix 1: Standard withdrawal form
(this form should only be completed and returned if the right of withdrawal is invoked)
(*) Delete what is not relevant
To Arca ApS (CVR no. 31254418, Griffenfeldsgade 7A, st., 2200 Copenhagen N)
I hereby notify you that I wish to exercise my right of withdrawal in connection with my purchase contract for the following goods (*)/provision of the following services (*)
– Ordered on (*)/received on (*):
– Your name (Consumer names):
– Your address (Consumer address):
Possibly your (the consumer’s) signature